FZEIN Medical Wellness Greece (powered by PCC HELLAS) operates exclusively as a Medical Facilitator and Coordinator. We provide a private "Clinical Management Office" and logistical coordination to ensure a seamless health journey. FZEIN does not act as a traditional travel agency, nor are we the "Organiser" of a travel package under the UK or EU Package Travel Directive.

FZEIN provides elite medical recovery and VIP pre- and post-operative care tailored to individuals and international medical travel agents.

• Core Services: We coordinate secure, 24/7 private nursing, specialized physiotherapists, personal trainers, psychologists, and clinical dietitians to support your holistic journey, from pre-operative preparation through to full recovery.

• Service Location: While our primary pre- and post-operative care and rehabilitation services are delivered within the private, secure environments of our luxury partner hotel suites in Athens, our elite clinical guardians can be deployed throughout Greece. Services can be fully customized for delivery at any secure location of your choosing, including private residences, luxury villas, or private yachts, subject to a clinical safety assessment.

• Conditions of Care: Our personnel act as clinical guardians and wellness facilitators to prepare you for surgery, monitor your recovery, liaise with your medical team, and assist with physical rehabilitation, nutritional planning, and psychological well-being. They strictly follow the pre- and post-operative protocols established by your treating surgeon. FZEIN reserves the right to modify or suspend in-suite services if safety protocols are violated or if emergency hospital readmission is required.

To provide you with maximum transparency and legal protection, FZEIN does not sell bundled "packages" or offer a single inclusive price for your journey. Your curated "Pathway" or "Program" is structured as a Linked Travel Arrangement (or separate independent contracts).

• Medical Fees: You will pay the medical provider (hospital, clinic or doctor) directly for your surgical procedures and medical care. Your medical treatment is governed under the laws of Greece, where the medical provider is based.

• Accommodation Fees: Should you choose any of our hotel partners, you will contract directly with them.

• Coordination Fees: You pay FZEIN solely for the facilitation, access to our Personal Health Navigators, and the "Invisible Infrastructure" of private clinical guardians (nurses, physiotherapists, psychologists, dietitians, and trainers) deployed to your suite.

To protect our clients against unforeseen circumstances, Medical Travel Insurance is strictly mandatory in case your travel includes medical or surgery operations.

• Verification: Once your surgery dates are locked, your Personal Health Navigator will request your insurance certificate. It must pass a 4-point verification check: it must match your passport name, cover your dates of travel (plus 48 hours post-return), explicitly cover Greece, and explicitly state coverage for "Planned Elective Surgery / Medical Treatment" (policies limited to "Emergency Medical" only will be rejected).

• The 72-Hour Hard Stop: If a valid insurance certificate is not on file 72 hours before your flight, FZEIN will issue a formal suspension notice. Airport transfers and in-hotel nursing checks will be paused, and the hospital will be notified that you are not cleared for the facilitated pathway.

FZEIN coordinates your access to elite, internationally trained specialists, but FZEIN does not provide medical advice or perform medical treatments.

• Informed Consent: Medical consent cannot be signed online or over the phone prior to your arrival. You will sign the official consent forms directly at the medical provider after a thorough, in-person discussion with your surgeon regarding the procedure, risks, and alternatives.

• Liability: Liability for the proper performance of the surgery, diagnosis, and aftercare rests entirely with the treating medical professionals and the medical provider facility.

Because your journey utilizes separate contracts, cancellations are subject to the individual policies of the service providers.

• Medical Provider Cancellations: You retain the right to cancel your surgery for any reason (e.g., illness, anxiety, or change of mind) prior to the procedure. Medical Provider cancellation fees typically only apply if you fail to show up after signing the consent form, or if you have failed to disclose pre-existing health conditions (such as a heart condition or MRSA) that prevent the surgery from proceeding safely.

• Hotel Cancellations: Hotel cancellation terms depend on your specific luxury suite booking. Generally, our partner hotels allow free cancellation until 6:00 PM the day before arrival or 24 hours prior. In the event of a no-show or late cancellation, a one-night charge is applied by the hotel.

• FZEIN Service Cancellations: Because our elite private nurses, physiotherapists, personal trainers, psychologists, and dietitians are secured exclusively for your recovery period, FZEIN coordination and service fees are fully refundable up to 14 days prior to your arrival. Cancellations made within 14 days of arrival will incur a 50% retention fee to cover reserved personnel schedules. No-shows or cancellations made after arrival are entirely non-refundable.

• Insurance Notice: Your mandatory Medical Travel Insurance is designed to cover financial losses from cancellations due to illness, severe weather, or other qualified emergencies.