Privacy Policy

For FZEIN, a premium medical brand of PCC HELLAS, Information Security is a foundational priority. We are committed to absolute discretion and the highest standards of digital protection in order to:

Ensure the secure retention, processing, and transmission of highly sensitive personal, clinical, and corporate data.
Ensure full compliance with relevant applicable legal and regulatory requirements, including European healthcare data standards.
Protect the fundamental privacy interests of our international clients who trust us with their medical journeys, as well as our global clinical and hospitality partners.
Ensure the continuous availability, integrity, and absolute confidentiality of all information generated and handled within our bespoke care pathways.
Maximize the reliability and operational resilience of our digital infrastructure.

The implementation of our Information Security Policies and Procedures aims at:

Protecting the computing resources and sensitive client information handled by FZEIN and PCC HELLAS from any internal or external, intentional or accidental threat.
The systematic assessment and evaluation of risks related to information security, aiming at their proactive and seamless management.
Creating impenetrable procedures for the development and maintenance of our digital services and patient portals.
Securely archiving clinical data, preventing external intrusions, strictly controlling system access, and handling unexpected developments with immediate precision.
The continuous briefing and training of our elite clinical coordinators, management, and staff on stringent information security protocols.
Rigorously controlling the medical and personal data handled and exchanged between our medical advisory board, clinics, and hospitality partners.
The immediate and highly effective handling of any security incidents.
The full, uncompromising commitment of the Management to the faithful implementation of these Security Policies and all applicable national and EU legislation.

The appointed Information Security Officer is responsible for controlling and monitoring the operation of this System, and for ensuring all staff strictly adhere to the Information Security Policy.

FZEIN (under the governance of PCC HELLAS) recognizes the critical nature of protecting the personal and medical data of our clients. In this context, we strictly comply with the core principles of personal data processing, deeply respect the privacy rights of our clients, and ensure that all data in our possession:

Are collected exclusively for specified, explicit, and legitimate purposes—specifically the orchestration of your bespoke medical journey—and are collected with explicit consent.
Are processed only for the exact clinical and concierge purposes for which they were collected, or for legal/regulatory reasons to protect the legitimate interests of the client and the company.
Are never subject to further processing beyond your curated care plan.
Are appropriate, highly relevant, and strictly limited to the absolute minimum necessary to execute your medical and hospitality arrangements.
Are processed lawfully, remaining accurate and continuously updated, especially before any critical clinical decisions are made.
Are not retained for longer than legally or clinically required to fulfill your care pathway and comply with regulatory obligations.
Are kept strictly safe from unauthorized access, loss, or destruction using advanced encryption.
Are transmitted to our elite third-party partners (surgeons, hospitals, luxury accommodations) only when an equally rigorous level of protection is contractually guaranteed.

To guarantee these standards, FZEIN and PCC HELLAS:

Implement an elite Information and Personal Data Security Management System covering all operations.
Maintain rapid-response procedures to ensure the full satisfaction of client rights regarding their data (answering requests within one month).
Clearly and transparently inform clients about how their medical and personal data is processed.
Integrate privacy requirements into the very architecture of our medical concierge operations.
Provide strict, clear instructions to all staff and luxury partners regarding the secure handling of client data.
Have appointed a dedicated Data Protection Officer (DPO) to oversee absolute compliance.

General

To ensure the flawless functioning and elegant digital experience of the FZEIN website, we place small data files on your device, known as cookies. By browsing our website, you agree to the use of cookies in accordance with this policy. If you prefer not to receive cookies, you may adjust your browser settings accordingly.

What are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit our site. They allow our website to remember your actions and preferences (such as language, display settings, and navigation paths) to provide a seamless, highly personalized browsing experience without requiring you to re-enter preferences.

What Cookies We Use:

Necessary Cookies: These are strictly essential for the core operation of the FZEIN website. They allow you to navigate our pathways and utilize our secure services. Disabling these will limit your access to the site's full content.
Statistical Cookies: These securely collect aggregated, anonymous information about how visitors interact with our site (e.g., which medical pathways are most frequently viewed). This allows us to continuously refine the elegance and usability of our platform.
Analytics: We utilize tools such as Google Analytics to measure website interactions. FZEIN employs the "Anonymize IP" function, ensuring your IP address is heavily restricted and completely anonymized by Google during your visit to protect your identity.

Log Files

For the strict purpose of digital security, our servers temporarily record basic connection data (such as anonymized IP addresses and referring URLs). This data is never used to identify you personally; it is stored exclusively for the minimal time required to defend our networks against malicious actions and ensure the absolute confidentiality of our platform.

Terms & Conditions

Privacy Policy

Legal & Medical Disclaimer